Terms of Service

1. Introduction & Acceptance of Terms

Welcome to LearnersMentors.com ("Platform", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our educational platform, including all content, courses, webinars, tools, and services offered through our website and applications.

By creating an account, accessing, or using the Platform in any way — whether as a learner, Mentor, Instructor, Content Creator, or Guest — you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or policies posted on the Platform.

If you do not agree to these Terms, you must not access or use the Platform.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" means LearnersMentors.com and all associated websites, mobile applications, and services.
• "User" means any individual who accesses or uses the Platform, including learners, mentors, instructors, and guests.
• "Content Creator", "Mentors", "Instructor" means a User who submits, uploads, publishes, or otherwise makes available any User Content on the Platform.
• "User Content" means any content — including but not limited to text, images, video, audio, presentations, course materials, webinar recordings, assessments, and other materials — that a User submits to or publishes on the Platform.
• "Platform Content" means content owned or licensed by LearnersMentors.com, excluding User Content.
• "Services" means all educational and learning-related services offered through the Platform.

3. Eligibility & Account Registration

3.1 Eligibility

You must be at least 18 years of age to use the Platform as a Content Creator, Mentor or Instructor. Learners must be at least 13 years old, or of legal age in their jurisdiction. Users under the age of majority must have parental or guardian consent.

3.2 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 One Account Per User

Each User may maintain only one active account. Creating duplicate or fraudulent accounts is strictly prohibited and may result in immediate termination of all associated accounts.

4. User Conduct & Acceptable Use Policy

4.1 General Standards

All Users must interact on the Platform with honesty, respect, and integrity. The Platform is dedicated to educational advancement and mutual learning. You agree not to use the Platform in any way that:

• Violates any applicable local, national, or international law or regulation;
• Is harmful, offensive, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
• Promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation, age, or any other protected characteristic;
• Infringes upon the intellectual property rights of any third party;
• Misrepresents your identity, qualifications, or affiliations;
• Constitutes spam, phishing, or other unsolicited communications;
• Attempts to disrupt, damage, or gain unauthorized access to the Platform or its systems.

4.2 Content Standards Content Creators, Mentors and Instructors additionally agree that all User Content they submit:

• Is accurate, truthful, and educationally appropriate;
• Does not contain misinformation, medical advice without appropriate disclaimers, financial advice without appropriate disclaimers, or legal advice without appropriate disclaimers;
• Does not include any personally identifiable information of third parties without their explicit consent;
• Is original or properly licensed from third-party rights holders;
• Complies with all applicable laws and regulations in the jurisdiction(s) from which it originates and in which it may be accessed.

4.3 Enforcement

We reserve the right, but are not obligated, to monitor User Content and User conduct. We may remove any content, suspend, or terminate any account at our sole discretion, with or without notice, if we determine that a User has violated these Terms.

5. Content Submission & Publication

5.1 Submission Process

Content Creators may submit courses, webinars, articles, and other educational materials through the Platform's designated submission channels. By submitting content, you represent and warrant that:

1. You have the full right, power, and authority to grant the licenses described in these Terms;

2. Your User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party;

3. Your User Content complies with all applicable laws and does not violate any third-party agreements;

4. All factual statements in your User Content are accurate to the best of your knowledge.

5.2 Review & Moderation

LearnersMentors.com may, at its sole discretion, review, approve, reject, or remove any User Content at any time. Submission of content does not guarantee publication. We reserve the right to establish and modify quality standards for content published on the Platform.

5.3 No Obligation to Publish

We are under no obligation to publish, feature, promote, or maintain any User Content on the Platform. We may remove, archive, or restrict access to User Content at any time for any reason, including but not limited to a violation of these Terms or changes in Platform strategy.

6. Intellectual Property & Content License

6.1 Retention of Ownership

You retain all intellectual property rights — including copyright — in and to the original User Content that you create and submit to the Platform. These Terms do not transfer ownership of your intellectual property to LearnersMentors.com.

6.2 License Grant to LearnersMentors.com

By submitting or publishing User Content on the Platform, you grant LearnersMentors.com and its successors, affiliates, and licensees a worldwide, royalty-free, non-exclusive, irrevocable, perpetual, sublicensable, and transferable license to use, reproduce, distribute, adapt, modify (for formatting or technical purposes), publicly display, publicly perform, and create derivative works from your User Content, in whole or in part, for the following purposes:

• Operating and improving the Platform and its services;
• Delivering your content to learners and other users;
• Promoting and marketing the Platform and its educational mission, including use in advertising materials, social media, promotional videos, and other marketing channels;
• Aggregating anonymized or de-identified insights for research and analytics purposes;
• Archiving and preserving content for historical and institutional purposes;
• Exercising any other rights necessary to provide the Services.

6.3 Irrevocability of License

The license granted in Section 6.2 is irrevocable. This means that even if you choose to remove your User Content from the Platform, LearnersMentors.com retains the right to continue using any User Content that was previously published, shared with learners, or incorporated into Platform operations or promotional materials, to the extent permitted by this license. This irrevocability is necessary to ensure continuity of educational services for enrolled learners and the integrity of the Platform.

6.4 Ethical Use Commitment

LearnersMentors.com is committed to using your content ethically and in a manner consistent with educational and professional standards. Specifically, we commit to:

• Not misrepresenting your content or presenting it in a way that is deceptive or misleading;
• Attributing content to you as the creator in reasonable circumstances and as appropriate in context;
• Using your content only for legitimate educational, instructional, and promotional purposes aligned with our mission;
• Not selling your raw User Content as a standalone product to third parties without your consent.

Nothing in this commitment limits the scope of the license granted in Section 6.2 or creates an obligation enforceable against LearnersMentors.com beyond what is expressly stated.

6.5 Moral Rights

To the fullest extent permitted by applicable law, you waive any moral rights or similar rights you may have in your User Content that would prevent LearnersMentors.com from exercising the rights granted under Section 6.2.

6.6 Platform Content

All content owned by or exclusively licensed to LearnersMentors.com — including the Platform's name, logo, design, software, proprietary course materials, and Platform Content — is protected by intellectual property laws and remains the exclusive property of LearnersMentors.com. You may not reproduce, modify, distribute, or create derivative works from Platform Content without our express written consent.

6.7 DMCA & Copyright Infringement

We respect copyright law and expect all Users to do the same. If you believe your copyrighted work has been published on the Platform without authorization, please contact us with the following information:

5. A description of the copyrighted work you believe has been infringed;

6. A description of where the allegedly infringing material is located on the Platform;

7. Your contact information;

8. A statement that you have a good-faith belief that the use is not authorized;

9. A statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorized to act on their behalf;

10. Your signature (electronic or physical).

Send copyright notices to: contact@gynaefellow.com

7. Fees, Payments & Refunds

Specific pricing, revenue sharing for Content Creators, subscription terms, and refund policies are set out in the Pricing & Payment Policy, which is incorporated into these Terms by reference. LearnersMentors.com reserves the right to modify pricing at any time with reasonable notice to affected Users.

8. Privacy & Data

Your privacy matters to us. Our Privacy Policy explains how we collect, use, store, and share information about you when you use the Platform. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy, which is incorporated into these Terms by reference.

9. Third-Party Content & Links

The Platform may contain links to third-party websites, tools, or services. These links are provided for convenience only. LearnersMentors.com does not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party website or service. Your use of third-party resources is entirely at your own risk.

10. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL SERVICES, CONTENT, AND MATERIALS THEREON ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

LearnersMentors.com does not warrant that:

• The Platform will be available, uninterrupted, timely, secure, or error-free at all times;
• Any User Content is accurate, complete, reliable, current, or suitable for any particular purpose;
• The Platform or its content is free of viruses or other harmful components;
• Results obtained from using the Platform will be accurate or reliable.

You acknowledge that your use of the Platform is entirely at your own risk.

11. Disclaimer of Responsibility for User Content

LearnersMentors.com is an educational platform that enables Users to publish and share content. We do not guarantee the accuracy of User Content. Accordingly:

• LearnersMentors.com expressly disclaims any and all liability arising from User Content submitted, published, or otherwise made available by Users on the Platform;
• We do not endorse any opinion, recommendation, or advice expressed in User Content;
• Users access and rely on User Content at their own risk;
• Content Creators are solely responsible for the accuracy, legality, and appropriateness of the content they publish;
• LearnersMentors.com is not responsible for any loss, damage, or harm resulting from reliance on User Content, including educational, medical, financial, or legal content published by instructors or other Users.

We encourage all learners to critically evaluate content and consult qualified professionals where appropriate.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEARNERSMENTORS.COM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM RELIANCE ON USER CONTENT;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA;

WHETHER ARISING OUT OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF LEARNERSMENTORS.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT LIABILITY CANNOT BE FULLY EXCLUDED, LEARNERSMENTORS.COM'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO LEARNERSMENTORS.COM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

13. Indemnification

You agree to defend, indemnify, and hold harmless LearnersMentors.com and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Platform;
• Your User Content, including any claim that your User Content infringes the intellectual property or other rights of a third party;
• Your breach of these Terms;
• Your violation of any applicable law or regulation;
• Your negligent or wrongful conduct.

14. Term & Termination

14.1 Term

These Terms are effective from the date you first access or use the Platform and continue until terminated by either party.

14.2 Termination by You

You may terminate your account at any time by contacting us at support@learnersmentors.com Termination does not affect the irrevocable license granted to LearnersMentors.com over your User Content under Section 6.

14.3 Termination by LearnersMentors.com

We may suspend or terminate your access to the Platform, with or without notice, for any reason, including if we reasonably believe you have violated these Terms.

14.4 Effect of Termination

Upon termination, your right to access and use the Platform ceases. Sections 6, 8, 10, 11, 12, 13, 15, 16, and 17 shall survive termination.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Effective Date" at the top of this document and, where reasonably practicable, by notifying you via email or a prominent notice on the Platform. Your continued use of the Platform following such notice constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must stop using the Platform and request account deletion.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law provisions.

16.2 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at legal@learnersmentors.com to attempt to resolve the dispute informally. We will use reasonable efforts to resolve the dispute within thirty (30) days.

16.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration in England, conducted in the English language. The arbitration shall be administered under the rules of [Arbitration Body, e.g., ICC/AAA/JAMS]. The award of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.4 Class Action Waiver

To the extent permitted by law, you waive your right to participate in any class action lawsuit or class-wide arbitration against LearnersMentors.com.

16.5 Exceptions

Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm, including in connection with intellectual property rights.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional policies incorporated herein, constitute the entire agreement between you andLearnersMentors.com regarding your use of the Platform and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

LearnersMentors.com may assign or transfer these Terms, in whole or in part, at any time without restriction. You may not assign your rights or obligations under these Terms without our prior written consent.

17.5 Force Majeure

LearnersMentors.com shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, government actions, pandemics, or internet outages.

17.6 Language

These Terms are provided in English. In the event of any conflict between a translation and the English version, the English version shall prevail.

Copy Right & Intellectual Property

1. Purpose & Scope

This Copyright & Intellectual Property Policy ("Policy") sets out LearnersMentors.com approach to copyright and intellectual property rights in connection with content submitted to and published on the Platform. This Policy applies to all Users — including Content Creators, Mentors, Instructors, and Learners — and supplements the Terms of Service.

This Policy is intended to provide clear guidance on:

• How copyright in your content is handled;
• What you may and may not include in your submissions;
• How LearnersMentors.com uses your content;
• How to report copyright infringement.

2. Your Copyright in Your Content

2.1 You Own What You Create

When you create original content — such as course materials, lecture videos, presentations, articles, quizzes, or webinar recordings — you are the copyright holder of that work. Submitting your content to LearnersMentors.com does not transfer your copyright ownership to us.

You remain the author and owner of your intellectual property. This means you can:

• Continue to publish or sell your content elsewhere, unless you have agreed to exclusivity terms with LearnersMentors.com;
• Use your own content freely in other contexts;
• Identify yourself as the creator and copyright holder;
• Register your copyright with relevant authorities if you wish to do so.

2.2 How This Compares to Other Platforms LearnersMentors.com approach is similar to major content platforms: you retain copyright in your original works, but grant the platform a broad license to use, display, distribute, and promote your content. This is a standard and widely-used model in the digital education industry, designed to allow the platform to operate effectively while respecting creators' ownership.

3. License Granted to LearnersMentors.com

3.1 The License in Plain Language

By publishing content on LearnersMentors.com, you give us permission to use your content broadly. Specifically, you grant us:

• Worldwide scope — your content can be accessed and used globally;
• Royalty-free — we do not pay you separately for using your content under this license (beyond any agreed revenue sharing);
• Irrevocable — this permission cannot be taken back once content is published;
• Sublicensable — we may allow partners or affiliates to use your content in connection with our mission;
• Broad rights — we can display, reproduce, distribute, adapt, promote, and create platform-related materials using your content.

3.2 Why the License is Irrevocable

The irrevocable nature of this license is necessary for several important operational reasons:

1. Enrolled learners may have paid for and begun using your course — abrupt removal would harm their educational experience;

2. Your content may be referenced in Platform marketing, press materials, or partner integrations — unraveling this is not practically possible;

3. Platform operations require confidence that previously licensed content will remain available;

4. It protects the Platform from being destabilised by simultaneous or strategic content withdrawals.

This does not mean your content will remain on the Platform indefinitely. We may remove or archive content at our discretion. It means that content already used — in promotional materials, archived courses, or Platform communications — may remain in those uses.

3.3 Educational & Marketing Uses

Specifically, your content may be used for:

• Delivering courses and webinars to enrolled learners;
• Featuring excerpts or highlights in Platform promotional videos or advertising;
• Showcasing mentor and instructor profiles and sample content to attract new learners;
• Including content in newsletters, social media posts, blog articles, or press coverage about the Platform;
• Demonstrating Platform capabilities to institutional partners or investors;
• Aggregating insights for research and product improvement (in anonymized or de-identified form where personal data is involved).

3.4 What We Will Not Do

While the license is broad, LearnersMentors.com commits to the following ethical boundaries:

• We will not sell your raw User Content as a standalone commercial product to third parties;
• We will not use your content to promote views or causes you have not consented to;
• We will not deliberately misrepresent your identity as the creator;
• We will not use your content in ways that are clearly defamatory, obscene, or unlawful;
• We will not use your likeness or personal information beyond what is reasonably implied by your publication of content on a public platform.

These commitments reflect our values and are not intended to limit the legal scope of the license granted under the Terms of Service.

4. Your Responsibilities as a Content Creator

4.1 Original Content

You must ensure that content you submit is either your own original work or content for which you hold the necessary rights and permissions. Do not submit content that belongs to someone else without their authorization.

4.2 Third-Party Materials

If your content includes any third-party materials — such as music, images, video clips, data, research papers, or software — you must have obtained the necessary licenses, permissions, or legal clearance to use those materials on the Platform and to sublicense them to LearnersMentors.com under the terms of Section 3.

Acceptable third-party materials may include:

• Content licensed under Creative Commons or similar open licenses (where terms allow commercial and derivative use);
• Content obtained through a paid license that permits use on educational platforms;
• Public domain materials;
• Content for which you have obtained written permission from the rights holder.

Do not assume that content found freely on the internet is in the public domain or available for use without a license.

4.3 Fair Use

You are responsible for assessing whether any use of third-party material in your content constitutes "fair use" (or equivalent doctrine in your jurisdiction). Fair use is a legal doctrine that permits limited use of copyrighted material without permission, but its application is context-specific and subject to legal interpretation. LearnersMentors.com cannot advise you on fair use and is not responsible for fair use determinations made by Content Creators.

4.4 Plagiarism

Presenting another person's work, ideas, or expression as your own — even if it is not legally protected — constitutes plagiarism and is a violation of our community standards. Plagiarism may result in content removal and account suspension.

5. Reporting Copyright Infringement (DMCA Notice)

5.1 How to Submit a Notice

If you believe that content on LearnersMentors.com infringes your copyright, please submit a written notice to our designated copyright agent using the feedback functionality within the platform.

Your notice must include all of the following:

5. Identification of the copyrighted work you claim has been infringed, or a representative list if multiple works are involved;

6. Identification of the allegedly infringing material and enough information to allow us to locate it on the Platform (e.g., the URL);

7. Your contact information (name, address, telephone number, and email address);

8. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

9. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf;

10. Your physical or electronic signature.

5.2 Counter-Notices

If your content has been removed in response to a copyright notice and you believe the removal was in error, you may submit a counter-notice to our copyright agent. Counter-notices must comply with applicable law. Following receipt of a valid counter-notice, we may restore the removed content in accordance with applicable law and our policies.

5.3 Repeat Infringers

LearnersMentors.com maintains a policy of terminating the accounts of Users who are found to be repeat infringers of third-party intellectual property rights.

6. Platform Intellectual Property

All intellectual property belonging to LearnersMentors.com — including but not limited to our trademarks, service marks, logos, trade names, domain names, software code, design elements, proprietary Platform Content, and all associated goodwill — is the exclusive property of LearnersMentors.com or its licensors.

Nothing in these Terms grants you any right, title, or interest in LearnersMentors.com intellectual property, except for the limited right to use the Platform as expressly set out in these Terms. Any unauthorized use of our intellectual property is strictly prohibited.

7. Questions & Further Guidance

If you have questions about copyright, whether your content complies with this Policy, or how LearnersMentors.com uses your content, please contact us using the feedback functionality on the platform

Privacy Policy

1. About This Policy

This Privacy Policy explains how Learners Mentors ("learnersmentors.com", "we", "us", or "our") collects, uses, stores, shares, and protects personal data in connection with your use of our educational platform, including our website, courses, webinars, and related services (collectively, the "Platform").

We are committed to handling your personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation ("GDPR"), the UK GDPR, the California Consumer Privacy Act ("CCPA"), and other applicable national and regional privacy laws.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Platform.

Contact & Data Requests

For all privacy-related questions, data subject requests, or concerns, please use the

feedback and contact facility available at: www.learnersmentors.com/contact

We aim to respond to all requests within 30 days.

2. Who We Are (Data Controller)

Learners Mentors, operating under the domain learnersmentors.com, is the data controller responsible for your personal data. As data controller, we determine the purposes and means of processing your personal data.

For all data protection enquiries, please contact us through the feedback and contact facility on our Platform at www.learnersmentors.com/contact.

3. What Personal Data We Collect

3.1 Data You Provide Directly

When you register for an account or use our services, we may collect:

• Identity data: full name, username, profile photo;
• Contact data: email address;
• Account credentials: encrypted password;
• Profile data: biography, professional background, areas of expertise (for instructors), educational interests (for learners);
• Content data: courses, videos, presentations, webinar recordings, quiz questions, and other materials you upload or publish;
• Communications: messages you send us via the contact/feedback facility, support requests, and survey responses;
• Payment data: billing name and address, transaction records (note: full payment card numbers are processed by our third-party payment provider and are not stored by us);
• Verification data: qualifications or credentials you voluntarily submit as part of instructor onboarding.

3.2 Data Collected Automatically

When you use the Platform, we automatically collect certain technical and usage data, including:

• Device and browser information: IP address, browser type and version, operating system, device identifiers;
• Usage data: pages visited, content accessed, time spent on content, course progress, quiz scores, completion rates;
• Log data: access times, error logs, referring URLs;
• Location data: approximate geographic location derived from your IP address (country/region level only, unless you grant more precise location access);
• Cookie and tracking data: as described in our Cookie Policy.

3.3 Data From Third Parties

We may receive data about you from third parties, including:

• Social login providers (e.g. Google, LinkedIn) if you choose to sign in using a third-party account — we receive basic profile information from that provider;
• Payment processors, who confirm transaction completion;
• Analytics providers, who help us understand Platform usage in aggregate.

3.4 Special Category Data

We do not intentionally collect special category data (such as data about health, religion, ethnicity, or political views). Please do not include such information in your profile or content submissions unless it is strictly necessary for your educational material and you have obtained appropriate consents from any individuals whose data may be included.

4. How We Use Your Personal Data

4.1 Purposes and Legal Bases

We use your personal data only where we have a lawful basis to do so. The table below summarises our key processing activities:

PURPOSE OF PROCESSING

Purpose Legal Basis

Creating and managing your account Performance of a contract with you

Delivering courses, webinars, and educational content Performance of a contract with you

Processing payments and managing billing Performance of a contract; Legal obligation

Communicating with you about your account and our services Performance of a contract; Legitimate interests

Sending platform updates, new content alerts, and newsletters Consent (you may withdraw at any time)

Improving the Platform through analytics and usage insights Legitimate interests

Personalising your learning experience and recommendations Legitimate interests; Consent where required

Marketing and promoting the Platform (including using instructor content) Legitimate interests; Consent where required

Complying with legal obligations and responding to legal requests Legal obligation

Detecting and preventing fraud, abuse, and security threats Legitimate interests; Legal obligation

Resolving disputes and enforcing our Terms of Service Legitimate interests; Legal obligation

4.2 Marketing Communications

We will only send you marketing emails or promotional content where you have given your consent, or where we have a legitimate interest in doing so (e.g. notifying existing users of related services). You can withdraw your consent or opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email;
• Adjusting your notification preferences in your account settings;
• Contacting us via the feedback and contact facility on the Platform.

Opting out of marketing will not affect transactional communications necessary to deliver services you have requested (e.g. course purchase confirmations, password resets).

5. How We Share Your Personal Data

We do not sell your personal data to third parties. We may share your data in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to help us operate the Platform, including:

• Cloud hosting and infrastructure providers (e.g. AWS, Google Cloud);
• Payment processors (e.g. Stripe, PayPal) — they process payment data under their own privacy policies;
• Email and communication platforms (e.g. for transactional and marketing emails);
• Analytics providers (e.g. Google Analytics) — data is shared in aggregated or pseudonymised form where possible;
• Video hosting providers, if applicable to content delivery;
• Customer support tools.

All service providers are required by contract to handle your data securely and only for the purposes we specify.

5.2 Other Users

Certain information is visible to other users of the Platform by design:

• Your public profile (name, biography, expertise) is visible to learners browsing instructor profiles;
• Content you publish on the Platform is visible to enrolled learners and, where marked public, to all visitors;
• Course reviews and ratings you submit may be displayed publicly.

You can manage the visibility of your profile information in your account settings.

5.3 Legal & Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulators, courts, or other public authorities where required to do so by law, or where necessary to protect the rights, property, or safety of learnersmentors.com, its users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and any material changes to this Privacy Policy that result from it.

5.5 Aggregate & Anonymised Data

We may share aggregated, de-identified, or anonymised data (from which you cannot be identified) with partners, researchers, or the public for educational research, platform insights, or promotional purposes. This is not personal data and is not subject to this Privacy Policy.

6. International Data Transfers

learnersmentors.com is accessible globally, and your data may be processed in countries other than the one in which you reside. Where we transfer personal data outside the European Economic Area (EEA) or United Kingdom, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission or UK ICO;
• Transfers to countries with an adequacy decision;
• Binding Corporate Rules where applicable.

By using the Platform, you acknowledge that your data may be processed in jurisdictions with different data protection standards to your own. We take steps to ensure an equivalent level of protection applies wherever your data is processed.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our general retention approach is:

• Account data: retained for the duration of your account, plus up to 3 years after account closure for legal and audit purposes;
• Course and content data: retained for the operational life of the content on the Platform, and for a period thereafter in accordance with our legal obligations;
• Payment records: retained for a minimum of 7 years in accordance with financial record-keeping requirements;
• Communications and support data: retained for up to 3 years after the last interaction;
• Usage and analytics data: retained in aggregated/anonymised form indefinitely; raw logs retained for up to 12 months;
• Marketing consent records: retained for the duration of the consent plus 3 years.

When data is no longer required, we securely delete or anonymise it.

8. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit using TLS/SSL;
• Encryption of sensitive data at rest;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing;
• Incident response procedures for data breaches.

While we take all reasonable steps to protect your data, no system is completely secure. You are also responsible for keeping your account credentials confidential and using a strong, unique password.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and will notify you without undue delay where required by law.

9. Children's Privacy

The Platform is not directed at children under the age of 13 (or 16 in certain jurisdictions, including within the EU). We do not knowingly collect personal data from children below the applicable age threshold without verifiable parental consent.

If you believe we have inadvertently collected personal data from a child, please contact us immediately via the feedback and contact facility on the Platform and we will take prompt steps to delete such data.

Users aged 13–17 may use the Platform in a learner capacity only, and parental or guardian consent is required. We do not permit minors to register as Content Creators or Instructors.

10. Your Rights

Depending on your location and applicable law, you have the following rights in relation to your personal data:

10.1 Rights Under GDPR (EU/UK Users)

• Right of access: obtain a copy of the personal data we hold about you;
• Right to rectification: request correction of inaccurate or incomplete data;
• Right to erasure ("right to be forgotten"): request deletion of your data, subject to legal limitations;
• Right to restriction of processing: ask us to pause processing your data in certain circumstances;
• Right to data portability: receive your data in a structured, machine-readable format;
• Right to object: object to processing based on legitimate interests or for direct marketing;
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior lawful processing;
• Right to lodge a complaint: with your national data protection supervisory authority (e.g. the ICO in the UK, your national DPA in the EU).

10.2 Rights Under CCPA (California Residents)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold;
• Right to delete personal information, subject to certain exceptions;
• Right to opt out of the sale or sharing of personal information (note: we do not sell personal data);
• Right to non-discrimination for exercising your privacy rights.

10.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us via:

The feedback and contact facility at: www.learnersmentors.com/contact

We will respond within 30 days. We may need to verify your identity before

processing certain requests. We do not charge a fee for exercising your rights

unless requests are manifestly unfounded or excessive.

11. Third-Party Websites & Services

Our Platform may contain links to third-party websites, plugins, or services. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this document and notify you via a prominent notice on the Platform or by email.

Your continued use of the Platform following notice of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact & Complaints

For all privacy-related questions, data subject access requests, or concerns about how we handle your personal data, please use the feedback and contact facility on our Platform:

learnersmentors.com — Privacy Enquiries

Contact: www.learnersmentors.com/contact

Website: www.learnersmentors.com

If you are an EU or UK resident and believe we have not addressed your concern

satisfactorily, you have the right to complain to your national data protection authority.

UK: Information Commissioner's Office (ICO) — ico.org.uk

EU: Your national Data Protection Authority — edpb.europa.eu/about-edpb/about-edpb/members.

Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the website owner.

Cookies can be:

• Session cookies — temporary files deleted when you close your browser;
• Persistent cookies — remain on your device for a set period or until you delete them;
• First-party cookies — set by learnersmentors.com directly;
• Third-party cookies — set by external services we use (e.g. analytics, payment providers).

Similar technologies such as web beacons, pixels, local storage, and fingerprinting may also be used alongside cookies and are covered by this Policy.

2. How learnersmentors.com Uses Cookies

We use cookies and similar technologies for the following purposes:

• To make the Platform function properly (essential/strictly necessary cookies);
• To remember your preferences and settings;
• To keep you logged in to your account;
• To understand how visitors use our Platform and improve our services;
• To measure the effectiveness of our marketing and promotional activities;
• To personalise your experience and content recommendations.

3. Categories of Cookies We Use

Cookie Type Purpose Duration Can You Opt Out?

Strictly Necessary Essential to the operation of the Platform. These enable core functions such as account login, session management, security, and payment processing. The Platform cannot function properly without these cookies. Session / Up to 1 year No — these cannot be disabled as they are essential to Platform operation.

Functional / Preference Allow the Platform to remember choices you make (e.g. language, region, display preferences, course progress) to provide a more personalised experience. Up to 1 year Yes — via cookie consent settings. Disabling may affect Platform functionality.

Analytics & Performance Help us understand how users interact with the Platform — which pages are visited, how long users spend on content, error rates, and performance metrics. Data is collected in aggregate/anonymised form. Up to 2 years Yes — via cookie consent settings or your browser settings.

Marketing & Targeting Used to track visitors across websites and deliver targeted advertising relevant to your interests. May be set by us or our advertising partners. Up to 2 years Yes — via cookie consent settings. Note: we do not currently run targeted advertising but this may be introduced in future.

Third-Party / Embedded Set by third-party services embedded in the Platform, such as video players, social sharing buttons, or payment widgets. These providers may collect data under their own policies. Varies by provider Partially — you can manage via cookie consent settings or the third party's own tools.

4. Specific Cookies & Third-Party Services

4.1 Analytics

We use analytics tools to measure and improve Platform performance. These may include:

• Google Analytics — tracks page views, session duration, and user journeys. Google may process data as a controller in connection with its own services. You can opt out at tools.google.com/dlpage/gaoptout;
• Other analytics tools as adopted from time to time — details will be updated in this Policy.

Where analytics data is shared with providers, we seek to use anonymisation, IP masking, and data processing agreements to minimise privacy impact.

4.2 Payment Processors

If you make a purchase on the Platform, our payment providers (such as Stripe or PayPal) may set cookies in connection with the payment process. These providers process data under their own privacy and cookie policies. We do not have access to your full payment card details.

4.3 Video & Content Delivery

Course videos and webinar content may be hosted or delivered via third-party platforms (e.g. Vimeo, Wistia, or similar). These services may set their own cookies when you play content. Please refer to their respective privacy policies for details.

4.4 Social Media & Sharing

If we include social sharing buttons or social media embeds on the Platform, those providers (e.g. LinkedIn, Facebook, Twitter/X) may set cookies even if you do not click them. We recommend reviewing those providers' cookie policies if you are concerned.

4.5 Communication & Support Tools

We may use tools such as live chat, help desk software, or feedback widgets that set cookies for session continuity and functionality. Any such tools will be listed in our cookie consent manager.

5. Your Consent & Cookie Choices

5.1 Cookie Consent Banner

When you first visit learnersmentors.com, you will be presented with a cookie consent banner that allows you to:

• Accept all cookies;
• Accept only strictly necessary cookies;
• Customise your preferences by category.

Strictly necessary cookies are always active as they are required for the Platform to function. All other cookie categories require your explicit consent before being activated.

5.2 Changing Your Preferences

You can update your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in the footer of the Platform;
• Adjusting your browser settings to block or delete cookies (see Section 5.3);
• Using opt-out tools provided by specific third parties (see Section 4).

Please note that withdrawing consent for certain cookies may affect the functionality and your experience of the Platform. For example, disabling functional cookies may mean your preferences and course progress are not saved between sessions.

5.3 Browser-Level Cookie Controls

All modern browsers allow you to control cookies through their settings. You can typically:

• View and delete existing cookies;
• Block all cookies or only third-party cookies;
• Set the browser to notify you when cookies are placed;
• Allow cookies only from specific websites.

Instructions for the most common browsers:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data;
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data;
• Safari: Preferences > Privacy > Manage Website Data;
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data.

Blocking all cookies may prevent you from logging in or using key features of the Platform.

5.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) signal. At present, there is no industry-wide standard for how websites should respond to DNT signals. We will review our approach as standards develop. In the meantime, your cookie preferences set through our consent banner will be honoured.

5.5 Opt-Out of Analytics Across the Web

For broader opt-out of interest-based advertising and analytics tracking, you may use:

• Your Online Choices (EU): youronlinechoices.eu
• Network Advertising Initiative (US): optout.networkadvertising.org
• Digital Advertising Alliance (US): optout.aboutads.info

6. How Long Do Cookies Last?

Cookie lifespans vary depending on their purpose. Session cookies expire when you close your browser. Persistent cookies remain on your device for a specified period — typically between 30 days and 2 years — or until you delete them. The specific duration of each cookie will be listed in our cookie consent manager where technically possible.

7. Cookies & Children

We do not knowingly use tracking or marketing cookies in connection with users under the age of 13 (or 16 in the EU). If you believe a child has consented to non-essential cookies on our Platform without appropriate parental authorisation, please contact us via the feedback and contact facility and we will take corrective action.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies and technologies we use, changes in applicable law, or for other operational reasons. We will update the "Effective Date" at the top of this document and, where changes are material, will notify you via the Platform.

We encourage you to review this Policy periodically to stay informed about our use of cookies.

9. More Information & Contact

If you have any questions about our use of cookies or this Cookie Policy, please contact us via the feedback and contact facility on our Platform:

learnersmentors.com — Cookie & Privacy Enquiries

Contact: www.learnersmentors.com/contact

Website: www.learnersmentors.com

For EU/UK residents: if you are unsatisfied with our response, you may complain to your

national data protection supervisory authority.